This is my original work. All the topics discussed are from years of experience and have worked for me really well.
Customer Service is heavily measured by CSAT (Customer Satisfaction) and the theories discussed on this video series helped my overall success back when I was still a representative.
I hope this helps everyone who needs guidance in terms of Customer Experience.
Part 1: https://youtu.be/cBvInZHRJNg
Part 2: https://youtu.be/n8fzJ3rz6wY
Part 3: https://youtu.be/090t2hkjZ1o
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