Part 3 Customer Experience Theories (The Science of CSAT) Plus Essential Tips

15 Essential Tips on this video.

This video is based on the latest Customer Service/Experience guide that I wrote to help call-center agents improve their CSAT scores. This is a psychological approach to Customer Experience and is designed to teach representatives to completely forget the usage of scripts and macros.

If you’re looking for a quick fix then this guide is not for you. The design of this guide is to create elite customer service representatives with constant practice, efficient techniques. and powerful knowledge that will enable them to handle all sorts of scenarios. The end goal is to make the art of conversation/negotiation be their second nature.

If you want a copy of the actual guide, send me an email at unscarredmyrmidon@yahoo.com.ph

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